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Product Support Expert

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Headquarters: Remote

Who Is Follow Up Boss?

Why Work Here?

This Role Is For You If…

Your qualifications:

We’re looking for a Product Support Expert to join our team to cover support 8 - 5 PM Tue-Sat EST.

Your responsibilities will include: 

30 Day Targets:

  1. Learn the Follow Up Boss software & product offerings to be effective in the position
  2. Complete all position specific on-boarding tasks, setup, and initial training
  3. Virtually meet all Follow Up Boss employees

60 Day Targets:

  1. Actively work in the ticket queue on a daily basis
  2. Answer incoming calls and complete 3 training calls

90 Day Targets:

  1. Meet or exceed KPI expectations
  2. Contribute at least 3 documents to the Help Center
  3. Contribute at least 1 product pitch

  1. Average Calls per Day
  2. Average Tickets Per Day (conversations)
  3. Three Help Articles Per Month (new or update)

If this sounds like a great fit we would love to hear from you.

To apply: Submit an application at

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