Hotjar Support Engineer (Americas)

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Headquarters: Malta

Note: Although this is a remote position, we are currently only considering candidates in timezones within the Americas and willing to work EST hours.

Hotjar’s Hero Engineer team is looking for a new member to help us provide technical support to both Hotjar users and our internal departments. Our team is the glue between Customer Experience and Product & Engineering; we seek to maintain relentless empathy as we debug websites, communicate with customers, and build innovative new internal tools. We’re a collaborative team, led with a combination of high autonomy and accountability. Adaptability is key: our work varies based on our customers’ needs (both external and internal).

As a Hotjar Hero Engineer, you will investigate technical issues that Hotjar users have contacted us about. This means you’ll be at the cutting edge of web development and how it interacts with Hotjar’s tech stack. If you love staying abreast of the latest web technologies, and are naturally good at explaining things, then this role is for you. Due to the technical nature of our product, you should have a good understanding of web development. This includes being able to debug HTML, CSS and JavaScript in web browser based developer tools.

In this role you will:

Compensation Range  
The budgeted compensation range for this role is $60,000 to $76,000 annually. Ranges are based on market research and are equitable to other roles within Hotjar. The actual compensation offered to a successful candidate will be based on relative experience and skills. At this time we are only able to provide official employment status to those located in Malta. All other candidates will join our team as full-time consultants and will be responsible for paying any taxes or applicable fees where they reside.


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