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gTEAM Editor, Customer Service

Headquarters: New York, NY


Glossier’s gTEAM (customer experience team) is looking for enthusiastic, thoughtful, compassionate, and highly motivated solution-oriented thinkers who are passionate about creating an innovative customer experience and building strong relationships with our customers. This position plays a crucial part in the overall online customer experience the company offers.

In this entry-level role, you will be the first point of contact for our customers and engage with them on email, social media, and chat. Our editors answer a variety of questions from returns, exchanges, lost packages, to questions surrounding our products. Our editors are strong representations of Glossier’s mission, values, and voice. As a remote gTEAM editor, you’ll have the opportunity to work both independently and as part of a larger support team.

Instead of a traditional cover letter, we’d like for you to tell us (in 400 words or less) why you want to work in customer service.


Minimum Qualifications

The Details

To apply: Please apply though this link:

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