Director of Customer Support

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Headquarters: San Francisco, CA

As our Director of Customer Support you will be responsible for ensuring we deliver the best possible customer experience for the millions of people who use AdBlock daily.

We are looking for someone who is empathetic and excited to own our support process. Working closely with our content, product, and engineering teams, you’ll be responsible for setting the direction of our support operation and improving the systems we have in place today. You’ll ensure it runs smoothly and efficiently to provide a consistent, responsive, and world-class support experience.

You Will:

You have:

Bonus points for:

To apply: If this role sounds exciting and you live in North America, please send an email to [email protected] with the following: * The title of the position you’re applying for and your name in the subject * Your resume * A cover letter (feel free to include it in the body of the email you send) * A sentence or two on our current support efforts (tools, knowledge base, etc.) and what you’d like to do to make it better if you were to join

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