Customer Support Representative (Remote or Kitchener-Waterloo HQ)


Headquarters: Kitchener-Waterloo, Ontario
URL: www.tryprospect.com

WHAT YOU WILL DO

You will be helping us full-time with customer support. This includes doing things such as:


Since you will be the face of our company to customers, you will also:

We're pretty relaxed when it comes to working hours. However, we've noticed that most customers contact us between 10am-6pm (UTC-5).

HOW WE CURRENTLY DO SUPPORT

Our customer support is currently done by 1.5 people -- our Customer Success Manager and our CEO. 

Our first line of support is our support email address. All support emails come into Help Scout into a shared queue.

Every now and then we jump on a Zoom screen share or call a customer to further diagnose problems.

MUST HAVES


BONUS NICE-TO-HAVES


COMPENSATION AND PERKS

To apply: Please apply via https://secure.collage.co/jobs/prospect/8415

Listing Source: https://weworkremotely.com/remote-jobs/prospect-customer-support-representative-remote-or-kitchener-waterloo-hq

Back

Follow Us: r/remotejobr | @remotejobr | Facebook | Linkedin

Contact us remotejobr->gmail.com