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Customer Success Specialist - USA / Eastern Time ONLY


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Headquarters: Nashville, TN
URL: https://www.agentlegend.com

About Us
Agent Legend is SaaS product that automates lead engagement for Realtors and Mortgage Lenders.

We are a small and fully remote team. Life with Agent Legend is fast-paced and ever-changing. Think fewer processes and more results. Expect many opportunities to contribute new ideas and implement them quickly.

The Position
Our customers need help getting started with our service. Your role will be to guide a customer from sign-up to the moment of “first success” with our system.

Your ability to help someone get up and running quickly can easily make the difference between an agent logging in once and never coming back versus that agent turning into a loyal and satisfied customer.

What You Will Do
Part of your day will be running onboarding sessions with new customers via join.me. You will guide each customer through their account setup, offering advice and answering questions along the way.

Our customers are not tech-savvy and your ability to give them an easy, enjoyable experience will set the tone for a long and happy relationship with our company.

The rest of your day will include responding to support tickets via live chat (Intercom) and email (Zendesk).

Your Skills & Qualifications

Compensation

We are looking forward to meeting our next Customer Success Specialist. Send us your resume today!

To apply: Include a cover letter with your resume to [email protected] with subject "Customer Success Specialist"

Listing Source: https://weworkremotely.com/remote-jobs/agent-legend-customer-success-specialist-usa-eastern-time-only

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