Customer success specialist

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Headquarters: Oxford, UK

Role summary

Job title:     Customer success specialist
Contract:    Full time (6 months probation)
Location:    Remote or co-work in Bristol or Oxford. Working 9am–5:30pm GMT.
Salary:       £25,000 - £35,000

Job Overview

The customer success specialist will be an important member of our expanding team. In this dynamic role, you will be crucial to helping us uphold our excellent support reputation and help customers realise the full value of Bookwhen. You will also hold a key role in our marketing campaigns and help build our online personality through social media and content marketing.

You will be given a chance to help shape the future of the business - taking real ownership and responsibility over our growth and strategy. As part of a dynamic and flexible team, there will be genuine opportunity to expand your role beyond the core requirements. Our rapid growth gives you the chance to become a cornerstone of the business as we continue to expand. For the right candidate, this role could move into management of the customer success team.

Responsibilities and duties

About you



Working for Bookwhen you can expect:

To apply: Please send your CV, covering letter, Linkedin profile link and responses to the three following questions to [email protected] 1. Tell us about a time when you went the extra mile to help someone with a problem. 2. Tell us about a time when you solved a complex problem. 3. What's the most important characteristic of a good customer support interaction?

Listing Source:


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