Customer Success & Sales specialist

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Headquarters: Billings, Montana, USA

This is a growth opportunity in the new consumer retail division in our company. Historically we've served a business clientele like auto auctions and car dealers, but now we're creating a service for individuals who want to ship a car. It'll grow into a national direct-to-consumer auto transport brokerage.

We’ve invested heavily in a real-time pricing technology so we can scale up and confidently stand behind our automated price quotes, unlike many competitors who confuse customers about the final delivery price. To promote our innovative online quote and booking platform, we're organizing our marketing, sales and customer service programs.

Top priority is the hiring of an enthusiastic Customer Success & Sales Specialist to serve our customers. You will report to the owner and be part of a small team as the primary point of customer contact. An outsourced call center will provide supplementary support, but you’ll nurture our relationships with customers.

Sales + Service

This is a customer support opportunity for the right person who can interact well with people and wants to grow sales expertise. If you are uncomfortable asking for the money to complete an order from people who contacted us seeking a quote, this is NOT for you. If you want to expand your capacity to sell, this is your chance!

There is no prospecting in this role, but lots of responsive follow-up. The best salesperson is a self-aware helper. Be their answer!

Our company is based on honest and open communication. We communicate as much as we can with the customer, whether it’s good or bad, and we go from there. Our communication is unlike common auto transport companies who overpromise to get the order and then deal with the customer disappointment. Distinct from much of our industry, our company reflects Montana values of honesty and keeping our word. That’s important to the ownership and the people that work here.

More about the job:

The Customer Success & Sales Specialist will set the tone from the initial stages of communication. All contact is in-bound seeking an instant online quote, and you’ll guide them through the multiple-step purchase to delivery process that unfolds over weeks. Shipping a car from Seattle to Miami takes awhile.

We are not the cheapest, so you'll explain our service level, our focus on prompt delivery, and our record of good reviews. For those who've already booked an order, you'll make sure our customers LOVE working with us. For prospects, you'll respond to inquiries and possibly follow up to help them reach a decision.

In coordination with our truck dispatchers, you'll relay info across multiple mediums:  phone, email, live chat, and SMS text. Our clients appreciate the customer support and how we keep them updated, the speed of delivery, and peace of mind that we offer throughout their experience with us. You'll also coordinate with our content marketer to highlight customer success stories.

While this is a remote position, you need others on our team to support you to be able to do your job. Expect coordination and communication daily.

Job requirements:

Valued skills or attributes:

You will be responsible for:

Compensation and Benefits

If you're interested and want to apply, please first watch this video that gives more information about this specific position:

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