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Customer Success Manager (US EST)

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Headquarters: Malta

Note: Although this is a remote position, due to the necessary overlap with Europe we are seeking candidates in EST only.

We are looking for a well organized and self driven Customer Success Manager to join a newly formed team working remotely with a fast growing startup. 

The Customer Success team assists and supports prestigious Hotjar customers in over 184 countries by providing product advice, assistance and guidance to a portfolio of assigned companies. Customer Success Managers also work closely with our product and marketing teams to help prioritize and define changes to Hotjar in order to continuously improve the value and the overall customer experience delivered.

All Customer Success Managers receive extensive product and marketing training – as well as a yearly budget for additional training and self-development. With this knowledge you will help Hotjar customers setup and use Hotjar features to improve the experience and performance of their sites and apps.

What Customer Success Managers do...

Compensation Range

The budgeted compensation range for this role is €50,000 to €70,000 annually. Ranges are based on market research and are equitable to other roles within Hotjar. The actual compensation offered to a successful candidate will be based on relative experience and skills. At this time we are only able to provide official employment status to those located in Malta. All other candidates will join our team as full-time consultants and will be responsible for paying any taxes or applicable fees where they reside. 


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