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Customer Success Manager - B2B SaaS


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Headquarters: Melbourne, Australia
URL: https://schedugr.am

Schedugram helps our customers schedule and manage their content on Instagram. We work with customers from small businesses through to global brands, and everything inbetween.

We are looking for an experienced customer success manager to lead our onboarding and retention efforts. You will collaborate with our marketing and support teams to make sure our customers see and understand the value of our platform, and become raving fans.

We have a fully remote team distributed around the world. We work hard to keep our customers around the globe happy, and we're proud of our success over the last 4.5 years.

Your mission

The core mission of the customer success manager is to improve our top line revenue through increasing our onboarding conversion rates and reducing churn. You'll do this through creating and maintaining happy, high NPS customers who understand and use our advanced features. You will keep in touch with customers through phone/video calls, email or chat, and know how to wrangle data to report on your achievements.

Your role

We'll know you are successful when you:


Your Experience & Skills

You're a fit for this role if you:


Some understanding or experience in social media management and/or social networks (from a business users' perspective) is a plus.

Experience with tools like Intercom and Hubspot are also a bonus.

To apply: Apply on our careers site: http://jobs.enlist.io/schedugram/jobs/0835f931-12b6-42b5-8e32-80e76bc0d365/apply

Listing Source: https://weworkremotely.com/remote-jobs/schedugram-customer-success-manager-b2b-saas

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