Customer Success Engineer

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Headquarters: Sydney, Australia

We’re looking for someone who can guide our customers through our platform, using their technical savvy to help campaigns on Raisely succeed. That means everything from brainstorming how the platform can be best used for a campaign, to mapping out possible API integrations and coding out specialised customisations and API integrations. You will work through our customer support channels, run demos, work closely with our product engineers, write documentation for our support hub and build personal relationships with each organisation using our product.

This is a full-time, permanent role. 

On a day-to-day basis you will:
Improve anything. Your job description doesn’t end with these bullet points.


About you

To do this role well we do need the following


We hope you’re excited by our unique product offering, our team and what we’re trying to achieve. But, to sweeten the deal, we offer these great benefits:

💻 Technology – We’ll get you an Apple laptop and screen when you start up.

💵 Salary – We try to pay above-average salaries, adjusted for where you live and your experience. This role pays AU$73,000 - $80,000 a year (including super for Australian employees).

✈️ Retreats – Every year we fly you somewhere pretty (generally in Australia) for our company retreats.

🗺 Annual Leave – Everyone gets 4 weeks paid leave plus generous sick and compassionate leave.

🌴 Work remotely – We’re a remote-first company, you should work wherever you’re happiest. We already have co-working spaces in Melbourne and Sydney if you want to join us there, or we can help cover one in your own town.

You’ve got this far! 

We really want to hear from you. Our application process consists of an interview and assessment task, but to kick off please complete the following application form.

To apply:

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